EMPATHETIC COMMUNICATION
A practical course in rhetoric for
everyday business communication
COURSE OVERVIEW
Enhance your everyday interactions with our “Empathetic Communication – Rhetoric for Everyday Interactions” module. Learn the art of rhetoric tailored for daily conversations, focusing on building rapport, active listening, and expressing yourself clearly and empathetically. This course covers techniques for effective communication that foster understanding and connection.
In the consultancy world, strong interpersonal skills are invaluable. Empathetic communication helps you build better relationships with clients and colleagues, leading to more productive and harmonious interactions. This module will empower your team to connect on a deeper level, resolve conflicts smoothly, and create a positive and collaborative work environment.
COURSE HIGHLIGHTS
This training will teach you empathetic communication in business. It will equip you with the tools, techniques, and language needed to create concise, clear, persuasive, and safe messages in both speech and writing. You will learn to use rhetorical tools to inform, persuade, and guide your listeners or readers. You will discover how to create a positive communication climate and handle conflict situations. You will master ways to write and speak diplomatically and safely.
Express Opinions Effectively
Learn how to articulate your thoughts clearly and assertively without causing division.
Disagree Tactfully
Master the art of respectful disagreement, ensuring constructive dialogue even in challenging situations.
Pitch Ideas
Develop compelling pitches that capture attention and drive action.
Give Advice
Learn the best practices for giving and asking for advice in a professional setting.
deliver Feedback
Deliver constructive feedback that encourages growth and improvement.
Reasons and Causes
Communicate reasons and causes effectively to ensure clarity and understanding.
Persuade with stories
Use storytelling techniques to motivate and inspire your audience.
Speak in images
Use the language of imagery and metaphor to win your listener’s hearts and minds.
Negotiation Skills
Enhance your negotiation abilities, particularly in English, to secure better outcomes.
Showing Sympathy
Understand how to express sympathy and empathy to build stronger connections.
Difficult Conversations
Gain strategies for navigating and resolving tough conversations smoothly.
Listen Actively
Improve your listening skills to ensure you fully understand and engage with your colleagues.
METHODOLOGY
Simply put, our approach is ‘learning by doing.’ Once we identify the specific areas of public speaking your team needs to focus on, we provide access to interactive materials on our platform.
This training is hands-on. Participants engage in debates and discussions, where they’re encouraged to share their experiences and offer each other constructive feedback. We also analyze segments of outstanding presentations from TED.com and other sources, exploring ways to be more empathetic in our everyday communication.
Overall, our training sessions are lively, dynamic, and thoroughly engaging. This is consistently reflected in the positive feedback we receive in post-training surveys.
BENEFITS
Enhanced Communication Skills
Improve both your verbal and written communication to ensure your messages are clear, concise, and persuasive. By mastering these skills, you’ll be able to convey your ideas more effectively, making sure your audience understands and engages with your content.
Conflict Resolution Skills
Learn techniques to manage and resolve conflicts smoothly. This training provides you with strategies to address and defuse tense situations, fostering a more harmonious and productive work environment.
Diplomatic Interaction
Develop the art of diplomacy in everyday interactions, reducing misunderstandings and creating a positive work atmosphere. This skill helps in maintaining professionalism and respect in all communications, enhancing workplace relationships.
Persuasion and Influence
Use rhetorical skills to inform, persuade, and guide your audience, increasing your influence within the organization. Mastering these techniques allows you to effectively advocate for your ideas and drive action from your colleagues and clients.
Stronger Relationships
Build stronger, more meaningful relationships with colleagues and clients through empathetic communication. By understanding and addressing their needs and concerns, you can foster trust and cooperation, which are essential for long-term success.
Positive Communication Climate
Create and maintain a positive communication climate in all your interactions. This leads to better teamwork, collaboration, and a supportive work environment where everyone feels valued and understood.
WHAT SETS IT APART
Ana: So, what did you both think of the Empathetic Communication training?
João: Honestly, it was one of the most practical trainings I’ve ever done. I really liked the hands-on approach. Most courses stick to theory, but this one gave us tools we can actually use in our daily work.
Pedro: I agree, João. Learning to disagree respectfully without causing divisions was a game-changer for me. My discussions with the team have been much more productive since then.
Ana: Yes, I found that very useful too. And the storytelling module? Using stories to persuade and motivate was such a fantastic technique. I never thought of it before, but it makes all the difference.
João: Exactly, Ana. And the mirroring language technique? Now, I always try to match my tone and vocabulary to the person I’m speaking with. Conversations flow so much better that way.
Pedro: True! And the negotiation skills? The module on negotiating in English was especially helpful. I feel much more confident in international meetings now.
Ana: Another thing I loved was how the course taught us to give and ask for advice effectively. Sometimes it’s hard to ask for help without seeming insecure, but now I know how to do it professionally.
João: And the empathy part? Learning to show sympathy and understand others’ needs really improved my work relationships. People respond much better when they feel you genuinely care.
Pedro: Yes, and the training on handling difficult conversations was a blessing. I used to avoid conflicts, but now I feel more prepared to face them head-on and resolve things constructively.
Ana: Overall, I think the course made a huge difference in my daily communication. I’m more confident and feel like my interactions are much more positive and productive.
João: Absolutely. This training is really unique. It’s not just theory; it’s about how to apply these skills immediately in our work.
Pedro: Totally agree. I would definitely recommend it to anyone looking to improve their communication skills in the workplace.
FORMAT
The format of our “Empathetic Communication” training is tailored in collaboration with your HR department. We start by analyzing the specific areas of public speaking your team needs to enhance. This assessment helps us determine the appropriate length and structure of the training.
In essence, the training format is flexible and is designed to meet the unique requirements of your team. Whether it’s a compact three-day session or an extended series spread over weeks, we adapt to ensure your team gets the most out of our program.
The sessions can take place online or on-site.
The preferred number of participants is from 5 to 10.
FROM THE PARTICIPANTS
I really like the construction of this training – small steps allowed me to focus on goals and forget about stress.
Thanks for intresting and engaging training. I really think that the material was relevant to my needs. The materials you prepared for us greatly helped us with understand the topic of public speaking. I also valued your methods of motivating us to work 😉
The trainer knows how to conduct a training session. I found him well organized. His instruction was clear and informative.
Practical examples. Lots of interesting content. Made the training very interactive.
Mariusz,
Thank you very much for a sensational training, your commitment and valuable progress report.
I will remember about power of a smile and your other hints.
Great trainer! 🙂
Very pleasant trainer. Well prepared and highly professional.
Excellent preparation. Very pleasant atmosphere during the training.
Elevate You Team's Communication Skills
Ready to transform your communication skills and elevate your professional interactions? Join our Empathetic Communication training and unlock the power of effective, empathetic dialogue in the workplace. Enhance your team’s ability to connect, persuade, and collaborate with confidence.
Sign up now and take the first step towards a more harmonious and productive work environment. Don’t miss out on this opportunity to invest in your personal and professional growth. Let’s make communication your strongest asset!